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Comments & Complaints

We are committed to providing the best possible care and service to all our patients. We continuously review and improve what we do, and your feedback plays an important role in this.

While we always aim to deliver an excellent service, we understand that sometimes things may not go as expected. When this happens, we want to know so we can address the issue and learn from it.

We welcome all constructive comments, suggestions, and complaints. Your feedback helps us improve patient care and avoid similar issues in the future.

You may wish to contact us if:

  • You are not satisfied with the service you received
  • You did not receive a service you expected
  • You feel you were not treated with courtesy and respect
  • You believe your rights were not respected


Whenever possible, we encourage you to raise concerns at the time of your visit so we can try to resolve them quickly.

If you prefer, you can also contact the Practice Manager in writing at the clinic or by email a practicemanager@oakwoodmedical.ie

If you have a concern, please speak with a member of our reception team first. Many issues can be resolved quickly at this stage.

If your concern is not resolved, you can request to speak with the Practice Manager, either by phone or in person, usually within 5 working days.

If you are still not satisfied, you may submit your complaint in writing for formal review.

Stage 1
We will acknowledge your written complaint within 5 working days. A full response will usually be provided within 15 working days following investigation. If more time is needed, we will inform you.

Stage 2
If you are not satisfied with the response, you may request a further review. This will be considered by a multidisciplinary team, and a response will be provided within 10 working days.

Stage 3
If the issue remains unresolved, it may be referred to our Medical Indemnity Advisor for further review.

Stage 4
If you are still not satisfied, you may refer your complaint to the Medical Council.

We take quality of care seriously and are committed to listening and responding to patient feedback.

Your views help us improve our services, and we value the opportunity to learn from every concern raised.